FAQ

Nope, zero experience needed. That’s the beauty of paint-by-numbers—you just match the numbers on the canvas with the numbers on the paint pots. It’s like guided painting.

Even if you’ve never picked up a brush before, you’ll still end up with something that looks amazing.

If you are a complete beginner we recommend you to stick with the beginner kits, and transition into intermediate and more advanced ones only once you understood how it works.

If you do have some painting skills, you can always add your own touches to make it even more personal.

Every kit is ready to go straight out of the box. You’ll get:

• A pre-printed, numbered canvas
• Numbered paint pots with all the colors you’ll need (no mixing required)
• A set of brushes in different sizes for both fine details and larger areas
• A reference sheet to guide you if you lose track

Some kits also include hanging hooks so you can display your masterpiece right away.

Yes, paint-by-numbers works for just about everyone.

For kids or beginners, we recommend kits with larger sections and simpler designs—they’re easier to complete and less overwhelming. Choose the ones with the Beginner Badge.

Adults or anyone looking for more of a challenge can go for detailed designs with smaller sections.

We usually tag or describe the difficulty level on each kit so you can pick one that feels right for you (or the person you’re buying for).

It really depends on your pace and how detailed the design is.

Most people take between 2–4 hours to finish a 16×20″ kit.

Some like to do a little every night and spread it over a couple of weeks, while others dive in and finish it in a few long painting sessions.

There’s no right or wrong—it’s all about enjoying the process.

Yes, absolutely.

Every kit comes with enough paint to complete the design, and we usually include a little extra just in case.

The main thing is to keep the lids tightly sealed between painting sessions so the paint doesn’t dry out.

If you ever do run short, just reach out to us and we’ll send you a replacement pot.

No mixing is required—the paints are pre-mixed and matched to the canvas design.

You just dip your brush and go.

That said, some people like to blend between sections for a softer, more natural look, but that’s completely optional.

If you’re new, sticking with the numbers is more than enough to create a great result.

This depends on where you live.

Orders shipped within the same country usually won’t have extra charges, but international orders might be subject to customs duties or import taxes based on your local regulations.

These are handled by your country’s customs office and aren’t something we can control.

If you’re unsure, it’s best to check your local customs policies before ordering so there are no surprises.

Reach out to us and we’ll give you an answer specific to your case.

If your kit arrives damaged, missing items, or not as described, we’ll replace it or refund you—no hassle.

For returns due to a change of mind, we accept unopened and unused kits within 30 days of delivery.

Just contact our support team and they’ll walk you through the process.

We want you to love your kit, so we’ll do everything we can to make it right.

Custom kits are subject to case by case processing.

You can see our Returns and Refunds Policy here.

Yes, as long as your order hasn’t shipped yet.

Just contact us right away with your updated address and we’ll adjust it.

Once the order has been dispatched, though, we can’t reroute it.

In that case, you’d need to reach out to your local courier to see if they can redirect it for you.

Don’t worry—it happens sometimes.

If the paint is just starting to thicken, you can revive it by adding a drop or two of water and stirring it well.

If it’s completely dried out or you run out of a color, just get in touch with us and we’ll send you a replacement pot so you can keep going.