Privacy Policy - atCreativeAvenue Store

This Privacy Policy explains how atCreativeAvenue (“we”, “us”, “our”, or “the Company”) collects, uses, discloses, and protects your personal information when you visit our website www.atcreativeavenue.store (“Website”), make a purchase, or otherwise interact with us.

We are committed to protecting your privacy and handling your data in a transparent, secure, and lawful manner, in compliance with the European General Data Protection Regulation (GDPR) and applicable local laws.

Data Controller: atCreativeAvenue LLC
Contact Email: hello@atcreativeavenue.store

• Contact Information: Name, email address, phone number, shipping/billing address
• Account Information: Login credentials, purchase history, wishlists
• Payment Data: Payment method, transaction details (handled securely via payment processors; we do not store card details)
• Order Information: Products purchased, delivery information, returns
• Communications: Emails, support requests, reviews, and other correspondence
• Device and Usage Data: IP address, browser type, operating system, referral URLs, pages viewed, clicks, session times
• Cookies and Tracking Data: Information collected via cookies and similar tracking technologies (see Cookies Policy)
• Marketing and Analytics Data: Data from Facebook Pixel, Meta Pixel, Google Analytics, Microsoft Clarity, A/B testing tools, and embedded YouTube/Instagram content

• To process and fulfill your orders
• To provide customer support
• To improve our website, products, and services
• To communicate with you regarding your orders, account, or promotional offers (with your consent where required)
• To manage your account and preferences
• To perform analytics, measure performance, and conduct A/B testing
• To protect our business, prevent fraud, and comply with legal obligations
• For targeted advertising and retargeting via Facebook, Meta, Google, Microsoft, and similar platforms (with your consent as required)

• Performance of a Contract: To fulfill orders and provide requested services
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Consent: For email marketing, cookies, and analytics (where legally required)
• Legitimate Interests: To operate, analyze, and improve our business (without overriding your rights)

• Service Providers: Shipping partners, payment processors, customer service platforms, IT and cloud service providers
• Analytics and Marketing Providers: Facebook/Meta, Google Analytics, Microsoft Clarity, A/B testing tools
• Embedded Content Providers: YouTube, Instagram (when you view embedded content, your data may be collected by those platforms)
• Legal Authorities: If required by law, regulation, or legal process
• Successors: In the event of a merger, acquisition, or sale of assets

We do not sell your personal data.

As our partners and platforms may be located outside the European Economic Area (EEA), your data may be transferred internationally. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

We keep your data only as long as necessary for the purposes described in this policy, or as required by law (e.g., tax/accounting obligations). When no longer needed, your data is securely deleted or anonymized.

Depending on your location and applicable laws, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure (“Right to be Forgotten”): Request deletion of your data
• Restriction: Request restriction of processing
• Objection: Object to processing (e.g., for direct marketing)
• Portability: Request transfer of your data to another provider
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time
• Lodge a Complaint: With your local data protection authority

To exercise your rights, please contact us at hello@atcreativeavenue.store.

We use cookies and similar technologies to:

• Enable website functionality (essential cookies)
• Analyze usage (e.g., Google Analytics, Microsoft Clarity)
• Provide personalized ads and retargeting (e.g., Facebook Pixel/Meta Pixel)
• Integrate embedded content (e.g., YouTube, Instagram)

You can control cookies via your browser settings or via our cookie consent banner (provided by Shopify).
For more details, see our Cookies Policy.

With your consent (where required), we may send you marketing emails or SMS about our products and offers. You can unsubscribe at any time via the link in our emails or by contacting us.

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for removal.

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or dest