Shipping and Delivery Policy - atCreativeAvenue Store

All orders are processed within 2–5 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You’ll receive another notification when your order has shipped.

Customized and made-to-order kits may require additional processing time. Estimated times will be displayed at checkout and confirmed by email.

We ship to most countries worldwide.

Shipping options available at checkout include:

• Standard Shipping: Estimated delivery in 9–16 business days after dispatch.

Delivery times vary by destination and are only estimates. We are not responsible for carrier delays, customs delays, or events outside our control.

Shipping costs are calculated at checkout based on your location, order size, and chosen shipping method.

From time to time, we may offer free shipping promotions. Check our homepage for current offers.

We deliver worldwide. Duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping rates.

You are responsible for any customs clearance procedures. Please check your local regulations before ordering.

Once your order ships, you will receive a confirmation email with tracking information (if tracking is available for your shipping method).

Tracking may take up to 24–48 hours to update after shipment.

If you have not received tracking information, please contact us at hello@atcreativeavenue.store.

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

If your order is marked as delivered but you have not received it, please check with your local post office or delivery provider first, then contact us for further assistance.

If your order is returned to us due to address errors or non-collection, we can reship (additional charges may apply) or refund the product price (shipping costs may be non-refundable).

If your package arrives damaged, please contact us immediately with photos of the packaging and contents.

If your package is lost in transit, please contact us at hello@atcreativeavenue.store. We will work with the carrier to resolve the issue and offer a replacement or refund as appropriate.

If an order is returned to us as undeliverable, we will notify you by email. You may choose to reship (additional charges may apply) or receive a refund for the item cost (shipping costs may not be refundable).

We reserve the right to update this Shipping and Delivery Policy at any time. Changes will be posted on this page with an updated effective date.

If you have any questions about shipping, delivery, or your order, please contact us:
Email: hello@atcreativeavenue.store